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[2013/01/10]3MHK repeatedly awarded as “Consumer Caring Company” and “Caring Company”

The innovative 3M is committed to providing outstanding products and services to its customers, as well as caring for the community, its employees and the environment. Recently, 3M Hong Kong received again the “Consumer Caring Company” by GS1 Hong Kong and “Caring Company” by The Hong Kong Council of Social Service.

GS1 Hong Kong has recognized 3M as the “Consumer Caring Company” for 3 years in a row to honour its distinguished consumer care and spirit in striving for excellence in business practice. Under the “Consumer Caring” Scheme, applicants were evaluated against such core consumer caring values as consumer care, sincerity, commitment, product quality and safety assurance, service quality, understanding of consumer behaviours, and caring for employees. The judging process includes company visit, performance evaluation and consumer survey. The results were then measured according to the Efficient Consumer Response (ECR), a recognized business best practice aimed at achieving customer satisfaction through collaboration between businesses and trading partners.

On the other hand, The Hong Kong Council of Social Service has awarded the 7th “Caring Company” Logo to 3M Hong Kong as recognition to its continuous efforts in caring for the community, the employees and the environment over the past years. This is a clear proof of 3M’s persistence in sustainable development and contributing to the community.